Refunds & shipping

Your 30-day performance guarantee

You have 30 days from the day your Oxley razor is delivered to try it. If you’re not satisfied with the shave — whether that’s the comfort, closeness or how it fits your routine — contact us within those 30 days to arrange a return for a refund.

This is a satisfaction guarantee. You can use the razor during the trial; it does not need to be unopened or unused, and you do not need to prove that it is faulty.

You must send the razor back to us. A refund under this guarantee is only approved and processed after we receive the returned razor. Contacting us within 30 days starts your return; the parcel does not need to reach us within that same window.

Product defects and faults are handled separately through our free replacement process. They are not subject to the 30-day satisfaction deadline.

How to return your razor

1. Email orders@oxley.co.za within 30 days of delivery with your order reference and tell us you would like to use the performance guarantee.
2. We’ll reply with the return address and shipping instructions. Please contact us before sending your parcel so it reaches the right place.
3. Clean and dry the razor, remove all blades, and pack it securely. Never send loose or used blades.
4. Send the razor back using the agreed instructions and keep your proof of postage until we confirm receipt.

Contact us for the return shipping arrangements before sending your parcel.

Receiving your refund

Once we receive your returned razor and confirm that your request meets the guarantee above, we’ll refund the purchase price of the returned product to your original payment method and email you a confirmation.

Your bank or payment provider may take additional time to show the refund in your account. For an update, email us with your order reference.

Defective, damaged or incorrect products

If your razor has a defect or develops a product fault, we’ll arrange a replacement at no expense to you. We cover the replacement and any required return and replacement delivery costs.

Email orders@oxley.co.za with your order reference and a description of the problem. Photos or a short video can help us understand it. We’ll confirm the next steps and arrange any return needed. Contact us in the same way if an item arrives damaged or you receive the wrong product.

This replacement process is separate from the performance guarantee. You do not need to use your 30-day satisfaction return for a faulty product.

A replacement does not remove your statutory options. Where South Africa’s Consumer Protection Act applies, qualifying defective goods returned within six months of delivery may be repaired, replaced or refunded at your choice and at our expense.

Shipping and delivery

Delivery options and estimates are shown at checkout. We'll email your tracking details when your order is on its way. Your 30-day performance guarantee starts on delivery, not when you order or when we dispatch.

South African razor orders are pre-orders, scheduled to dispatch on 20 November 2026. Delivery estimates start from dispatch. Blade-only orders are not part of this pre-order. For South African orders, delivery is:

• Economy — R90: 1–3 business days after collection.

US razors are currently out of stock and back in stock on 20 November 2026. Pre-orders are available. Orders ship domestically within the US. The delivery options are:

• Standard shipping — US$12: 2–5 business days after dispatch.
• Priority shipping — US$20: 2–3 business days after dispatch.

Orders containing two or more razors qualify for free shipping. Blade quantity does not qualify an order for free shipping; blade-only orders pay delivery. Delivery availability, prices and estimates for your destination are shown at checkout before payment.

Delivery windows are estimates, not guaranteed arrival dates. If your parcel is delayed, missing or damaged, email orders@oxley.co.za with your order reference so we can help.

Please check your delivery address and contact details before paying. If you notice a mistake, contact us promptly so we can check whether it can be corrected before dispatch.

Your consumer rights

The 30-day performance guarantee is an extra benefit. This policy does not limit rights under applicable consumer law, including statutory cooling-off periods and rights to a repair, replacement or refund. Where the law requires us to cover return or delivery costs, we will do so.

This policy applies to future purchases and does not reduce the rights or promises attached to an order already placed.