Terms and conditions

The store and these terms

These terms apply to purchases from the Oxley online store. For order enquiries, complaints or support, contact orders@oxley.co.za. Read these terms together with our privacy policy and refunds and shipping policy.

Products and prices

Review the selected product, finish, blade quantity and any additional razor before submitting an order. A blades-only purchase does not include a razor. Product photographs are intended to show the product accurately, but colour appearance can vary between screens.

The South African storefront charges in South African rand (R); the US storefront displays and charges in US dollars (USD). Your order total, including the selected delivery charge and any applicable taxes charged by us, is displayed at checkout before payment. Prices may change for future orders.

Orders and payment

Please provide accurate contact and delivery details and check your order before paying. Payments are processed securely by the payment provider shown during checkout. An order is confirmed only after payment has been verified; returning to the site from a payment page alone does not confirm payment.

If we cannot fulfil a paid order, we will contact you and arrange a refund for the unavailable items. If you notice an error in your order or address, email us promptly.

Delivery

Available delivery methods, charges and estimated delivery dates are shown at checkout for your destination. Estimates are not guaranteed delivery dates. We will assist with delayed, missing or damaged deliveries; contact us with your order reference.

Returns and the 30-day performance guarantee

Try your Oxley razor for 30 days from delivery. If you’re not satisfied with the shave, contact us within that period and send the razor back. Normal use during the trial is allowed. We must receive the returned razor before approving and processing a refund under this guarantee. Defects are handled separately through free replacements, without limiting your statutory rights. The steps are set out in our refunds and shipping policy.

Use and care

Razor blades are sharp. Use normal care when fitting, removing and using blades. Keep razors and blades away from children and dispose of used blades safely. Individual shaving results and skin sensitivity vary.

Your consumer rights

Nothing in these terms excludes or reduces a right or remedy that cannot lawfully be excluded. South African purchases remain subject to applicable South African consumer law, including the Consumer Protection Act and the Electronic Communications and Transactions Act. Mandatory protections in other applicable jurisdictions also remain in place.

Contact us first if you have a problem so we can try to resolve it. This does not prevent you from approaching an appropriate consumer authority or court.

Updates

We may update these terms for future purchases. Changes do not retrospectively reduce the rights attached to an order already placed.